Page 43 - Special Topic Session (STS) - Volume 4

STS560 Haniza Yon et al.
technology already used in the financial services sector, which make it difficult
for most people to understand, have impeded the adoption of even more
advanced 4IR technology. Despite the industry’s slowness to adapt, change
inevitably continues; for instance, the number of mobile banking users has
been increased year by year. Financial institutions will need to continue to
foster innovation and to attract entrepreneurial talents in order to give users
greater access to the financial system.
Researchers have found personality factors to be important predictors of
workplace performance, turnover, and citizenship work behaviour (Barrick &
Mount, 1991; Borman & Motowidlo, 1997; Boudreau et al., 2001; Campbell,
1990; Campbell & Knapp, 2001). We embarked on this research to study the
patterns of behaviour among employees in the financial services industry in
Malaysia, with a focus on attributes that are important in a 4IR work
environment in which FinTech is taking centre stage. Specifically, this
behavioural skills study, which includes understanding and validating
noncognitive factors relevant to the 4IR work environment, represents one of
the important contributions we are making to both the financial services
industry and human resource literature.

Table 1: Summary of Psychometric Properties

Range Range Gender Gender
(p<.01)
Item Person No. showing Main Effect
Factor Item Outfit Reliabilit
Location DIF (t(134))
y
Flexibility -1.15 - 1.32 0.83 - 1.42 0.80 - -2.09*
Customer-Service
Orientation -1.25 - 1.35 0.82-1.34 0.79 2 1.95
Creativity -1.26 - 1.00 0.82-1.46 0.81 - -0.38
Empathy 0.46 - 0.63 0.79-1.58 0.77 - 0.33
Prob.-Solv. &
Resourcefulness -1.57 - 0.92 0.81-1.70 0.79 1 -1.61
Initiative -0.87-1.24 0.84-1.72 0.79 - 0.61
Effectiveness 1.02-1.37 0.86-1.31 0.77 - 0.32
Entrepreneurship -1.01-1.29 0.71- 1.40 0.76 - -0.83
Emotional
Intelligence -1.4-1.36 0.92-1.06 0.83 - -0.19
Resilience -0.58-0.60 0.86-1.10 0.84 - -0.91
Execution -0.95-0.84 0.85-1.22 0.79 - 1.21
Prob.-Solv. &
Decision-Making -0.88-0.46 0.96-1.10 0.75 1 0.17
Self-Confidence -0.97-1.26 0.84-1.19 0.75 - 2.20*
Productivity -0.79-1.11 0.93-1.31 0.79 - 1.60
Innovation -1.16-1.06 0.88-1.09 0.78 - -1.89
* p < .05
The five-factor personality model developed by workers such as Goldberg
(1990) has emerged as the dominant framework in personality research. It

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