Page 60 - Contributed Paper Session (CPS) - Volume 6

CPS1492 Ali Gargoum
Table 3: Goodness of fit indexes of structural fit model

Figure 2: Standardized Structured Model of Student Satisfaction
The first construct tangibles is consisting of 4 items, all of them provide a
positive and direct effect on service quality such as library facilities, food
courts, safety on campus (0.81 * 0.63 = 0.510), and well equipped classrooms
(0.81*0.62 = 0.502). The standardized regression weight for this construct is
0.81. This means that students perceive that tangibles have a positive effect
on service quality of the UAEU. Second construct is reputation which is
comprised of 4 items, all of them have a positive and direct effect on service
quality, research and global degree (0.91*0.67 = 0.61) while high job market,
and scholarships and financial assistance (0.91*0.63 = 0.57). All four items of
this construct have a positive effect on service quality. The standardized
regression weight for this construct is 0.91. This leads to conclude reputation
of the UAEU among the students has a positive effect on quality. The third
construct is cooperation and support (Empathy) with its four items, faculty
concern (0.87*0.82 = 0.71); staff support (0.87*0.86 = 0.75); academic advising
(0.87*0.74 =0.610 and management concern (0.87*0.76 = 0.660. All items have
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