Page 62 - Contributed Paper Session (CPS) - Volume 6

CPS1492 Ali Gargoum
programs quality through international accreditation agencies such as AACSB,
ABET etc. These accreditations added value to the university reputation and
internationalized its programs. As a result, university leadership should focus
progressively on improving the university programs quality, without ignoring
other types of service quality, to gain the students’ satisfaction.

References
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3. Grigoroudis E. and Y. Siskos (2010), Customer Satisfaction Evaluation,
Springer, New York.
4. Hair, J.F.J., Anderson, R.E., Tatham, R.L., Black, W.C., 1998. Multivariate Data
Analysis, 5th edition. Prentice Hall, Upper Saddle River, New Jersey.
5. Lee, H., Lee, Y. & Yoo, D. (2000). The determinants of perceived service
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6. Osman, A., Saputra, R., Saha, J. (2017). Determinants of student
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