Page 69 - Invited Paper Session (IPS) - Volume 1

IPS57 Joanne H.
Diagram 3. Strategic Model of trust in data use

Some of the ideas under active consideration are:

• Be transparent and communicate clearly
o Improve communication with stakeholders and
providers in early stages of consideration and design of
projects and further explain how decisions are made
o Provide more accessible information that
demonstrates the value of data use, how data is protected
and accountability mechanisms
• Meaningfully engage with citizens and act on their advice

o Introduce a citizenpanel to take citizen views into
account when determining acceptable (and ethical)
uses of data and be more transparent
o Greater use of co-design or deliberative engagement
for selected data projects
• Manage risks and issues
o Provide centralised support for issues management
• Provide good customer service
o Improve provider and customer experiences in delivery
of our services
• Be accountable and open to external scrutiny

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