Page 38 - Invited Paper Session (IPS) - Volume 2
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IPS178 Barend de Beer
                  that “those groups who can affect or are affected by the achievements of an
                  organisation’s  purpose  should  be  given  the  opportunity  to  comment  and
                  input into the development of decisions that affect them.” (Jeffery, 2009). It is
                  thus  more  prudent  to  pre-emptively  identify  and  actively  seek  out
                  stakeholders in a managed approach, as opposed to haphazardly responding
                  to their demands. However, in order for the Bank to manage its stakeholders
                  it  is  necessary  to  understand  their  requirements  so  as  to  align  the  value
                  proposition offered to their needs. This emphasises the need for a coherent
                  and unified SEF.
                      Diagram 1 shows a possible visualisation of a SEF in the context of the
                  Bank’s  macroeconomic  statistical  framework  based  on  two  foundational
                  pillars, namely: 1) the fundamental principles of official statistics, and 2) the
                  principles  governing  international  statistical  activities.  The  central  question
                  throughout  the  framework  relates  to  what  is  understood  as  the  value
                  proposition rendered to each of the identified stakeholders, i.e. what is the
                  value to them of the produced statistics? A key related question is how the
                  value of produced statistics is measured, which is a topic that will be discussed
                  later in this paper. At this juncture two related concepts – the SEF and the SVC,
                  need to be merged, with the basic proposition being that the SEF needs to be
                  built and managed around the SVC. In its simplest form the SVC has three
                  distinct  but  interrelated  components,  namely;  data  sourcing,  data
                  interpretation and statistics compilation, and then statistical output. Each of
                  the three components of the value chain needs to be assessed separately due
                  to significant differences. By segmenting the SVC into these three components
                  it allows to define the value proposition for each one and generate a SEF per
                  component. Furthermore, the value proposition for each component needs to
                  be built around practical and tangible criteria. Each of the three components
                  will now be discussed separately.
                      Component 1 of the SEF relates to the stakeholders identified within the
                  data sourcing phase of the SVC. The primary stakeholders are the respondents
                  from which data is sourced. Respondents can be internal or external to the
                  Bank  and  given  their  critical  role  in  the  data  sourcing  process  it  is  non-
                  negotiable to develop a stylised SEF aimed at managing the relationship with
                  them. Tangible criteria that will form part of such an SEF can be summarised
                  as follows: 1) Clear guidelines detailing expectations and providing guidance,
                  2)  Dynamic  survey  forms  with  customizable  parameters,  3)  Optimised
                  respondent  burden  throughout  the  national  statistical  framework  (NSF),  4)
                  Effective respondent support and engagement, and 5) Respondent self-help.








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