Page 330 - Special Topic Session (STS) - Volume 2

STS497 Hasnah M. et al.
3. Results
The main findings from those surveys are as follows:-

a. CTEC 2017
Based on survey of ICTEC year 2017, 78.9 per cent of establishments were
used computers. Meanwhile, 73.3 per cent establishments were used internet
and 37.8 per cent had web presence in their business (Exhibit 1).

Exhibit 1: Usage of Computer, Internet and Web Presence, 2017

Exhibit 2: Income & Expenditure of E-Commerce, 2017

Usage of intranet, extranet and local area network (LAN) was dominated
by manufacturing sector at 47.1 per cent, 37.6 per cent and 64.7 per cent
respectively. For wireless local area network (WLAN), services sector recorded
the highest usage at 38.0 per cent, while for wide area network (WAN), Mining
& quarrying sector recorded the highest usage of 35.1 per cent. In overall, the
highest computer network infrastructure used by businesses was LAN with
55.1 per cent, followed by WLAN (35.7%) and WAN (30.0%). Meanwhile
internet access via fixed broadband recorded the highest with 80.5 per cent,
followed by mobile broadband (37.0%) and narrowband (2.4%).
Sending or receiving email recorded the highest percentage for the
purpose of internet usage of 92.1 per cent. This was followed by internet
banking, 70.9 per cent and for obtaining the information of goods and
services, 67.3 per cent.
The e-commerce income amounted to RM447.8 billion accounted for 15.9
per cent from the total gross output of establishments (Exhibit 2).
Manufacturing sector was the main contributor with RM287.5 billion with a

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