Page 331 - Special Topic Session (STS) - Volume 2

STS497 Hasnah M. et al.
share of 64.2 per cent. The income of e-commerce in Malaysia was led by
domestic market with RM399.8 billion (89.3%) as compared to international
market of RM48.0 billion (10.7%). The e-commerce expenditure recorded
RM228.8 billion accounted for 13.5 per cent from the value of intermediate
input of establishment in 2017. It was recorded RM202.8 billion in domestic
market and RM26.0 billion in international market. In 2017, business to
business (B2B) recorded the highest e-commerce expenditure of RM213.1
billion or 93.2 per cent. This was followed by business to consumer (B2C)
(RM9.5 billion; 4.2%) and business to government (B2G) (RM6.0 billion; 2.6%).

b. ICTHS 2017
The report showed that percentage of individuals using internet increased
by 9.0 percentage points from 71.1 per cent in 2015 to 80.1 per cent in 2017.
Internet usage in urban area showed an increase of 7.7 percentage points to
84.0 per cent in 2017 from 76.3 per cent in 2015. The internet usage in rural
area also rose to 68.0 per cent in 2017 from 55.0 per cent in 2015 as shown in
Exhibit 3.

Exhibit 3: Percentage of Individuals Using Internet by Strata, 2015 and 2017

In 2017, among the internet users, three main locations of internet usage
were at home (94.7%), various places via mobile devices (90.6%) and work
place (50.0%). Among the popular internet activities carried out by the internet
user were participating in social networks (86.3%), followed by downloading
images, films, video or music; playing or downloading games (81.2%), getting
information about goods and services (80.4%), downloading software or
applications (74.5%) and sending or receiving e-mails (70.4%). Other activities
carried out by internet user were internet banking (37.6%) and purchasing or
ordering goods or services (e-commerce) (23.2%).
Percentage of individuals using computer increased 1.1 percentage points
from 68.7 per cent in 2015 to 69.8 per cent in 2017. The percentage of
individuals using computer in urban area increased by 1.1 percentage points
to 75.0 per cent in 2017 from 73.9 per cent in 2015. Similarly, the percentage
of individuals using computer in rural area increased by 0.6 percentage points

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