Page 314 - Contributed Paper Session (CPS) - Volume 4

CPS2234 Rafliza Ramli et al.
rates for Perak was higher than the national level (25.6 percent). Distribution
by state also shows the e-QCS response rate for Perak was among the highest
and this reward system at state level was only introduced by Perak. The result
illustrates that the incentives which directly benefited the respondent have
positive effect on the response rates of eSurvey.
Figure 2: e-QCS response rate for Perak, Q1/2016-Q3/2018

Figure 3: Distribution of e-QCS response rate by state, Q1/2017-Q3/2018

This achievement is also in line with six (6) hands on sessions conducted
by DOSM Perak. Those who complete the e-QCS are qualified to receive
additional 5 CCD points upon the DOSM Perak ratification to the CIDB Perak.
To date, a total 88 contractors have benefited and received the additional 5
CCD points from CIDB Perak for their response and commitment in the e-QCS.
This types of incentive has created a good relationship and communication
between the respondent, DOSM Perak and CIDB Perak which is a principle
factor that contributes to the success of e-QCS in a short period.
As part of continuous and future improvement, the respondents are
required to provide feedback via the feedback form on the hands on session

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