Page 313 - Contributed Paper Session (CPS) - Volume 4

CPS2234 Rafliza Ramli et al.
QCS questionnaire by the trained field officers. The respondents should
complete the e-QCS during the hands on session. If they do not bring enough
information during the session, they are allowed to complete the e-QCS at
their office before the end of the survey month. The completeness of the e-
QCS will be verified by the state personnel as the first stage of quality checking.
Upon completion of the e-QCS, the respondents are qualified for the 5CCD
point. DOSM Perak will prepare the attendance certificates and submit to CIDB
Perak as proof for the respondents to claim the 5-CCD points from the CIDB
Perak.
Figure 1: Flow chart on rewarding the additional 5-CCD points to e-QCS
respondents

3. Result
The introduction of the reward system, in collaboration with CIDB Perak
starting in the Q1 2017, has resulted in an increase of QCS responses via the
e-QCS system. The e-QCS response rates for Perak increased drastically from
3.0 percent in Q4 2016 to 18.8 percent in Q1 2017 and the number continued
to improve to record 36.5 percent in Q3 2018. The e-QCS response rates was
also above the target of key performance indicator set by HQ i.e. 15 percent
responses for 2017 and 20 percent response for 2018. The e-QCS response
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