Page 315 - Contributed Paper Session (CPS) - Volume 4

CPS2234 Rafliza Ramli et al.
in terms of the e-QCS system and overall session. The response was positive
with majority of the respondents were satisfied with the system which is user
friendly and can be accessed easily. The respondents were willing to continue
using the e-QCS if their company are still selected in the future. This feedback
shows that how a survey is presented on the website can directly affect the
response rate. The e-QCS was build using the scrolling designs, whereby all
questions was display within one single webpage and allow the respondent to
view the whole questionnaires and give answer.
In addition, DOSM Perak benefited a lot from the implementation of the
reward system. The significant increase in e-QCS response rate has improved
data management and quality, as the system helps to reduce errors that may
be made by field enumerator or during data capture which may lead to non-
sampling error. The system also increased efficiency by reducing time taken
to produce data as the data processing was automatically done within the
system, which can improve the reliability of data. The e-QCS system also
guaranteed confidentiality, whereby only registered user will be given the
access to system and the data given by the respondent shall not be disclosed
or accessed without authorization. The increase in e-QCS response rates also
contributed to the saving in the operation cost due to the reduction in paper
printed, courier cost and field visit by the enumerators. In this regards, future
research should examine the impact of implementing the e-Survey in reducing
the operational cost and faster response times.

4. Discussion and Conclusion:
A strong collaboration with CIDB Perak allows attractive incentive to be
offered to the respondents. Continuous efforts and engagement also play a
pivotal role to sustaining the reward system. The rewarding of additional 5 -
CCD points as an incentive to e-QCS respondents was proven to be effective
and efficient to improve the response rate. The e-QCS response rate jumped
above key performance indicator set by the HQ in the first quarter of its
introduction and continued to show an increase ever since to record the
highest e-QCS response rate of 36.5percent in Q3 2018. This shows a
significant change in the culture of data collection in DOSM Perak and should
be extended to the other states. We recommend other state offices to engage
with CIDB of respective states and employ the incentive to improve e-QCS
response rates. Furthermore, engagement and collaboration with related
agency or associations in awarding certain amount of incentive should be
considered to be implemented in other surveys.

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