Page 312 - Contributed Paper Session (CPS) - Volume 4

CPS2234 Rafliza Ramli et al.
RM500,000 and above registered with the Construction Industry Development
Board, Malaysia (CIDB). The main objective of the QCS is to collect and compile
data on the value of construction work done for the purpose of publishing the
Quarterly Construction Statistics and also being used in the compilation of
Gross Domestic Product (GDP). The survey is conducted using mail
questionnaire and e-survey. The respondents are given two weeks to complete
and return the questionnaire to the Department. After the said period, field
visits are conducted to obtain response from the establishments which have
not returned the questionnaires.
As an incentive to improve response rates among these respondents, a
strategic partnership between CIDB Headquarter in Kuala Lumpur and DOSM
Headquarter was made. It was agreed that contractors selected for QCS and
responded to the survey will be given 5 CCD points as a reward to them. The
rewarding system which was introduced in 2010, has increased the overall QCS
response rate tremendously. The response rate at the close of the survey was
above 85 per cent.
This reward is important for the respondent especially for the new
contractors or small and medium contractors. The contractors are required to
obtain certain number of the CCD points in order to renew contractor’s
registration. The CCD points will only be awarded once they attend and
contribute to the programmes organised by CIDB with the objective to
enhance the contractors’ knowledge, professionalism, skills, expertise in the
construction industy and to expand networking among them.
Emulating the same approach, DOSM Perak which is responsible for
approximately 5 percent of the QCS total sample (average 300 contractors for
state of Perak in every quarter) has engaged with CIDB Perak to overcome
poor response of e-Survey amongst QCS respondents by rewarding additional
5 CCD points awarded by CIDB (state of Perak). This is an initiative by DOSM
Perak to encourage e-survey responses through the e-QCS system. In order
for the respondents to attain additional 5-CCD points, they are required to
participate in the e-QCS hands on sessions conducted regularly by DOSM
Perak and responded via e-QCS before the deadline. Since the introduction of
this reward system, DOSM Perak has conducted six (6) hands on sessions for
new contractors, which involved 88 new contractors.
Figure 1 shows the flow of the reward system applied in DOSM Perak. At
the beginning of the year, DOSM Perak will request the rewarding of 5-CCD
points for e-QCS from CIDB Perak. Upon approval of CIDB Perak, DOSM Perak
will invite the respondents to attend the e-QCS hands on session conducted
at DOSM’s premise. The respondents will be informed about the rewarding of
5CCD points by the CIDB Perak and they will be asked to bring the information
relevant to the questionnaire. During the hands on session, the respondents
will be guided on the usage of e-QCS system and shown how to fill in the e-

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