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CPS2056 Nurul Hafizah Azizan et al.

Figure 1: Flow Diagram of Searching Related Articles

3. Result and Discussion
The use of questionnaire as a measurement instrument has been
recognized for many decades. It is a powerful tool and the most widely used
instrument by many researchers in various field of studies to gain information
on phenomenon of interest from respondents. Well‐validated questionnaire is
an important requirement to guarantee the quality of the obtained data. There
are several factors that may influence the quality of the constructed
questionnaire. One of them is the choice of rating scales to be used. Therefore,
during the questionnaire development, apart from avoiding the principles of
wording such as double‐barrelled, ambiguous word, recall‐dependent, leading
and loaded questions (Sekaran & Bougie, 2016), it is also vital to wisely decide
on the choice of rating scales to be used.
Survey research can take many forms of rating scale such as Likert scale,
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