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IPS131 Roberta C. et al.
removal from the perpetrator of the violence, emergency assistance, etc.), nor
do they evaluate the risk of violence recidivism.
The small centres, recently born, which provide few essential services,
where the network does not exist. The last group (14.2% of the AVCs) is
composed of small-sized centres, both from number of users and employees
point of view, born between 2014 and 2017. They are open less than 5 days a
week but guarantee 24-hour telephone availability; they also set up a
telephone number dedicated to the operators (law enforcement, first aid,
social workers, shelter operators). These centres are mostly promoted by a
public body, but the service is provided by a private entity that is still being
trained in terms of gender-based violence; receive public funding; moreover,
being of recent constitution, they are still little rooted in the territory and there
is not an anti-violence network.

4. Discussion and Conclusion
The question “how do specialized centres perform?” is not an easy
question. Data analysis, in fact, underlines that centres adopt different
organizations models, that all can be suitable in order to achieve the goals of
helping victims in getting out of violence.
The models are complex and have a geographical variability. Each region
is autonomous and planned a different organizational model in order to
respond to women's need. Regions have its own local legislation that affects
shelters and anti-violence centres, their organization, funds management,
requirements and monitoring tools.
The ISTAT survey is the first step towards harmonization, it represents for
the first time the opportunity to have complete and standardized yearly data.
The results of survey underline that shelters and specialized centres are not
enough to answer to the victims’ needs, especially in some area, and that their
work, since it is based mainly on voluntary work, cannot be guarantee and
continuative. The issue of the voluntary work is anyway very complex and
discussed, since many NGOs believe that voluntary is the only way to
guarantee the good quality of their work (mainly the relationship between
women).
The analysis draw also attention to some best practices and to what play
an important role such as the anti-violence network, the methodology
adopted and the specific competencies of promoters and managers.
Firstly, it is very important to work in collaborative and synergic network
with the other services, it is the best way to address the violence, to really help
the victims to leave the partners or in general the violent situation and to gain
the autonomy. Secondly the kind of adopted methodology is essential to help
victims, a methodology based on the reciprocal relationship between women,
according to the Istanbul Convention requirements, is indeed the successful

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