Page 205 - Invited Paper Session (IPS) - Volume 1

IPS131 Roberta C. et al.

How to measure shelters and specialized services
to support to victims of violence
Roberta Crialesi, Alessandra Battisti, Maria Giuseppina Muratore
Italian National Statistical Institute – ISTAT

Abstract
The Council of Europe Convention on preventing and combating violence
against women and domestic violence (Istanbul Convention, 2011) requires
Countries to provide for setting up "specialized services of immediate
support, in the short and long term, for each victim of any act of violence that
falls within the scope of the Convention". The types of support that these
services provide are shelters and safe accommodations, telephone helplines,
sexual violence services, legal support, counselling centres, and specific
services for children as victims or witnesses. For long time in Italy the available
information on this kind of services was fragmented, based only on partial
investigations. The national Agreements between Government, Regions and
Autonomous Provinces (signed in 2014) established the minimum
requirements of anti-violence centres and shelter houses to guarantee
homogeneous criteria at national level and supported the implementation of
a more systematic and extensive data collection. In 2018 Istat carried out for
the first time, in collaboration with the Department for Equal Opportunities
(DPO) at the Presidency of the Council, the Regions and the National Research
Council (Cnr - Irrps), a national survey on the services provided by the anti-
violence centres for victims of violence. The survey aims to identify the
different territorial models adopted by the centres describing the dissimilar
opportunities available to support and accompany women and their children
to go through the specific and individual path of exit from violence. The survey
was carried out between June and July 2018, 281 anti-violence centres
meeting the requirements of the 2014 Agreement were interviewed. The
centres mainly provide listening and reception services, legal support,
guidance and support for other services, psychological support, help in
moving away from the violent partner, work orientation, support for
autonomy. In some cases the service is provided directly from the centre, in
others, from the centre in collaboration with the services in the area, in others,
the centre performs an addressing function. This paper presents the results of
a multivariate statistical analysis that took into consideration, on the one hand,
the services provide to women, on the other, the organizational strategies
adopted to respond to users' needs. The statistical analysis was carried out in
two steps: a correspondence analysis and after a cluster analysis that have

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