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IPS131 Roberta C. et al.
                  identified six clusters of anti-violence centres corresponding to six different
                  organizational models.

                  Keywords
                  Domestic Violence; Specialized services; Istanbul Convention; Shelters;
                  Cluster Analysis.

                  1.  Introduction
                      The Council of Europe Convention on preventing and combating violence
                  against women and domestic violence (Istanbul Convention, 2011) recognize
                  a key role to the "specialized services” for a well-timed and productive support
                  for  each  victim  of  any  act  of  violence  that  falls  within  the  scope  of  the
                  Convention. The types of support that these services provide are shelters and
                  safe  accommodations,  telephone  helplines,  sexual  violence  services,  legal
                  support, counselling centres, and specific services for children  as victims or
                  witnesses.
                      This document and the explanatory report (1) underline that the support
                  for  victims  of  violence  against  women  should  be  rooted  in  a  “gendered
                  understanding” and focused on “the human rights and safety of the victim”.
                  Victims’ human rights include dignity, privacy and bodily integrity. There are a
                  number of further aims/principles for support, such as avoiding “secondary
                  victimisation”– this should include not blaming victims or making them feel
                  responsible for what has happened to them.
                      For long time in Italy the available information on this kind of services was
                  fragmented, based only on partial investigations. The national Agreements
                  between Government, Regions and Autonomous Provinces (signed in 2014)
                  established the minimum requirements of anti-violence centres and shelter
                  houses to guarantee homogeneous criteria at national level and supported
                  the implementation of a more systematic and extensive data collection.
                      In  2018  Istat  carried  out  for  the  first  time,  in  collaboration  with  the
                  Department for Equal Opportunities (DPO) at the Presidency of the Council
                  and the regions and the National Research Council (Cnr - Irrps), a national
                  survey  on  the  services  provided  by  the  anti-violence  centres  to  victims  of
                  violence.
                      This paper presents the results of a multivariate statistical analysis that
                  took into consideration, on the one hand, the services provide to women, on
                  the other, the organizational strategies adopted to respond to users' needs.

                  2.  Methodology
                      The survey is aimed at providing a representation at national level of the
                  services offered and the features of public and private anti-violence centres in
                  order to guide policy interventions.

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