Page 346 - Special Topic Session (STS) - Volume 2

STS497 Hasnah M. et al.
homogeneous were sampled. Main substratum include large establishments
that have a significant total revenue in the industry while for the second to
fourth substratum are based on small and medium enterprise (SME)
categories.
Meanwhile, ICTHS survey to collect the comprehensive information on ICT
used and access by individuals and households in order to provide ICT
indicators in development of national ICT. The concept and definition of this
survey based on the Manual for Measuring ICT Access and Use by Households
and Individuals 2014 Edition published by the International
Telecommunication Union (ITU).
The sampling frame used for the selection of sample ICTHS was based on
the Household Sampling Frame which made up of Enumeration Blocks (EBs)
created for the 2010 Population and Housing Census which was updated from
time to time. EBs are geographical contiguous areas of land which identifiable
boundaries created for survey operation purposes, which is on average,
contains about 80 to 120 living quarters (LQs). All EBs are formed within
gazette boundaries i.e. within administrative, districts or local authority areas.
Two-stage stratified sampling design was adopted in ICTHS survey which
primary strata covered all states in Malaysia, while for secondary strata
covered urban and rural area which classification of areas according to
population of gazetted, build-up areas and special development area.

3. Result
The boom of e-commerce highly related with access to the Internet, which
encompasses internet accessible through computers and other devices. The
changes in technology and communication devices have reflect to consumer
behavior such as more people having online access. Result from survey of
ICTHS and ICTEC shows internet used was expended year by year. Percentage
of individuals using internet increased by 24.2 percentage points from 57.0
per cent in 2013 to 81.2 per cent in 2018. Households access to internet also
increased 28.4 percentage points from 58.6 per cent in 2013 to 87.0 per cent
in 2018. Internet usage for establishment increased 11.8 percentage points
from 61.5 per cent in 2015 to 73.3 per cent in 2017 (Chart 1).

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